Skip to main content

How to upgrade or downgrade my subscription plan?

N.Makarov
  • Updated
Follow
You can upgrade or downgrade your plan at any time by going to the Pricing page.

Upgrade

Step 1: Select Plan

Select the desired plan from the Pricing Page. You can choose between:

1. Monthly or Annual Subscription
2. Essential or Premium Plans

upgrade_subscription_EN_1.PNG


Step 2: Billing Information

The information on this page will appear on your invoices. Please ensure your company information and VAT details (if applicable) are correct. Click 'Proceed to Payment' to continue.

upgrade_subscription_EN_2.PNG



Step 3: Payment Method

Select your payment method, then click 'Review your order'.

upgrade_subscription_EN_3.PNG



Step 4: Order Summary

On the Order Summary page, review your company information and selected plan details. Your new plan will start immediately. 

The last step is to click 'Confirm your order'.

upgrade_subscription_EN_4.PNG
If you would like to receive more details on how an upgrade is calculated, please check the following guide. 

Downgrade (Free plan) 

Step 1: Select 'Account settings' from the dashboard.

upgrade_subscription_EN_5.PNG


Step 2: Click on 'Downgrade'.

upgrade_subscription_EN_6.PNG

Step 3: Go to the essential plan option (at the bottom of the page) and click on the 'View plans' button.

upgrade_subscription_EN_7.PNG

Step 4: Then select 'Monthly' subscription and move the slider to the left, to the lowest plan possible (15k).

upgrade_subscription_EN_8.PNG

Step 5: Go to the FREE plan option and click 'Select Plan'.

upgrade_subscription_EN_9.PNG

Step 6: Confirm that you really want to downgrade to a Free plan. 

upgrade_subscription_EN_10.PNG

Downgrading from an annual plan back to monthly

At the end of your annual billing cycle, you can switch back to monthly payments. You'll have the opportunity to choose a monthly plan one month before the cycle ends.

Do_you_offer_annual_billing_EN_1.PNG

You can then either schedule the switch to a monthly billing cycle or allow your annual billing to renew automatically.

Please note:

  • You can upgrade your plan anytime. An upgrade takes place immediately and follows your existing billing cycle (renewal date).
  • Downgrades are always scheduled to take effect at the end of your current billing cycle. 

  • If you downgrade to a Free Plan, you will be limited to 200 emails per day (6,000 per month).

  • If you downgrade to a Free Plan, your contact limit will be set at 1,500. Surpassing this threshold triggers a send block on your account, preventing further emails until you either upgrade or trim down your contact list.

  • Each monthly subscription has a fixed volume of email credits, and unused credits cannot be transferred when changing plans.

  • If you have a pending campaign, changing your plan will not affect it (unless you downgrade to the Free Plan, then you will be limited to only 200 emails per day).

  • If you have a dedicated IP (100k Premium Plans and above), and downgrade to 50k, 15k or Free, you will lose the reputation acquired with your dedicated IP.

  • If you are changing from a Premium Plan to a Essential Plan, your access to the Premium Features will be removed (Automated Workflow, A/B Testing, Campaign Comparison, Account sharing etc). 

Related articles