You can upgrade or downgrade your plan at any time by going to the Pricing page.

Upgrade

Step 1: Select Plan

Select the desired plan from the Pricing Page. You can choose between:

1. Monthly or Annual Subscription
2. Essential or Premium Plans

Step 2: Billing Information

The information on this page will appear on your invoices. Please ensure your company information and VAT details (if applicable) are correct. Click 'Proceed to Payment' to continue.

Step 3: Payment Method

Select your payment method, then click 'Review your order'.

Step 4: Order Summary

On the Order Summary page, review your company information and selected plan details. Your new plan will start immediately.

The last step is to click 'Confirm your order'.

If you would like to receive more details on how an upgrade is calculated, please check the following guide.

Downgrade (Free plan)

**Step 1: Select 'Account settings' from the dashboard.**

**Step 2: Click on 'Downgrade'.**

Step 3: Go to the essential plan option (at the bottom of the page) and click on the 'View plans' button.

**Step 4: Then select 'Monthly' subscription and move the slider to the left, to the lowest plan possible (15k).**

**Step 5: Go to the FREE plan option and click 'Select Plan'.**

Step 6: Confirm that you really want to downgrade to a Free plan.

Please note:

• You can upgrade your plan anytime. An upgrade takes place immediately and follows your existing billing cycle (renewal date).

• Downgrades are always scheduled to take effect at the end of your current billing cycle.

• If you downgrade to a Free Plan, you will be limited to 200 emails per day (6,000 per month).

• If you downgrade to a Free Plan, your contact limit will be set at 1,500. Surpassing this threshold triggers a send block on your account, preventing further emails until you either upgrade or trim down your contact list.

• Each monthly subscription has a fixed volume of email credits, and unused credits cannot be transferred when changing plans.

• If you have a pending campaign, changing your plan will not affect it (unless you downgrade to the Free Plan, then you will be limited to only 200 emails per day).

• If you have a dedicated IP (100k Premium Plans and above), and downgrade to 50k, 15k or Free, you will lose the reputation acquired with your dedicated IP.

• If you are changing from a Premium Plan to a Essential Plan, your access to the Premium Features will be removed (Automated Workflow, Segmentation, A/B Testing, Campaign Comparison, Account sharing etc).

• You can visualize the differences in features between your current plan and downgrading to a free plan in the graph below: