Can I change my plan before the end of the Billing cycle?

Upgrades: 

You can upgrade your plan anytime. An upgrade takes place immediately and follows your existing billing cycle. Check out all of our pricing plans HERE.

• Unused days of service will be deducted from the price of the new plan.
• You will only be billed for the remaining days of your billing cycle based on the new plan price.
• Credits consumed from the previous plan will be deducted from the credits of the new plan.

Example:

For the purpose of this example we will assume the prices:

• 15k plan: $20.95 per month
• 50k plan: $41.95 per month

Tom purchased his 15k plan on April 1st, 2021. On April 20th, Tom decides that his business needs more mailing power so he upgrades to 50k. The billing cycle (renewal date) will remain the same, and it will automatically renew on May 1st, 2021.

The cost per day on a 15k plan is $0.70. Tom has already used 20 days of his 15k plan and has 10 days remaining (or $7). The cost per day on a 50k plan is $1.40.

Note: The daily price of monthly plans is calculated based on the actual days of the month, the annual plan is based on 365 days.

For the 50k Plan upgrade, Tom will be charged:

Tom has used 10k credits from his 15k plan before upgrading to a 50k plan. That means that once the plan has been upgraded, Tom will have the following credits at his disposal:

Example with extra usage (emails sent over the limit of the plan):

Tom has purchased the same 15k plan but used 20k credits (5k extra usage) from his 15k plan before upgrading to a 50k plan. That means that once the plan has been upgraded, Tom will have the following credits at his disposal:

Downgrades:

Downgrades are always scheduled to take effect at the end of your current billing cycle.

You can check your billing period from your 'Billing settings & Invoices page': 

Please consider the following points before downgrading your plan:

• If you downgrade to a Free Plan, you will be limited to 200 emails per day (6,000 per month).
• If you downgrade to a Free Plan, your contact limit will be set at 1,500. Surpassing this threshold triggers a send block on your account, preventing further emails until you either upgrade or trim down your contact list.
• If you have a pending campaign, changing your plan will not affect it (unless you downgrade to the Free Plan, then you will be limited to only 200 emails per day).
• If you have a dedicated IP (100k Premium Plans and above), and downgrade to 50k, 15k or Free, you will lose the reputation acquired with your dedicated IP.
• If you are changing from a Premium Plan to an Essential Plan, your access to the Premium Features will be removed (Automated Workflow, A/B Testing, Campaign Comparison, Account sharing etc).

For further details on how to downgrade, please refer to the following article.