You can access the “Support center” page directly from your Dashboard. Click the “Question Mark” icon located at the top of the page:
Before creating a support ticket, please browse our “Support Center” page. We have a variety of articles that can help you with your questions. Use the search box to find articles related to your request.
If you still need assistance after reviewing the “Support Center” articles, please click “Open a ticket” to address your question to our support team.
When creating a support ticket, please ensure that you are providing as much details as possible regarding the request. The ticket form accepts attachments should you have a picture of an error message you are receiving. Once all the details have been entered, click “Open this ticket” to submit your support request. The newly created ticket will appear on the Mailjet Support Center page:
Note: If you don't have an active account (or if you're having trouble accessing your account), use the Mailjet sign in page to create a ticket. Click on "Having issues logging in" and complete the form.