You can contact Mailjet support from the Support center page directly from your Dashboard. Click the “Question Mark” icon located at the top of the page to see your support options:
All paying customers have the option to submit a ticket using our web form. Customers with a Premium 50,000 plan or higher also have access to chat and phone support.
Note: To help you get started, we provide 30 days of free ticket support for new Free accounts.
Before creating a support ticket however, please browse our Support Center page. We have a variety of articles that can help you with your questions. Use the search box to find articles related to your request.
If you still need assistance after reviewing the Support Center articles, choose one of the three options (depending on your subscription) to address your question to our support team:
- Ticket support
- Chat support
- Phone support
When creating a support ticket, please ensure that you are providing as much details as possible regarding the request. The ticket form accepts attachments should you have a picture of an error message you are receiving. Once all the details have been entered, click “Open this ticket” to submit your support request. The newly created ticket will appear on the Mailjet Support Center page:
When choosing chat or phone support, our agent will ask you to provide a support PIN to verify your identity.
The support PIN can be found on the support center page, next to the support options:
- Ticket support - 24/7
- Chat support - Monday through Friday from 9:00AM - 6:00PM (CET)
- Phone support - Monday through Friday from 9:00AM - 6:00PM (CET)
- Ticket support - English / French / German / Spanish
- Chat support - English / French
- Phone support - English / French