There are several reasons why a sending rate limit was applied to your account:
• Recent Sending Statistics
Your statistics have exceeded the acceptable thresholds in accordance with the Mailjet Acceptable Use Policy (please see chart below).
Your statistics have exceeded the acceptable thresholds in accordance with the Mailjet Acceptable Use Policy (please see chart below).
• Spam Reports
Your recent mailings generated a high number of spam complaints.
Your recent mailings generated a high number of spam complaints.
• Abuse Complaint
One or more of your recipients reached out to Mailjet to report your recent email as spam.
One or more of your recipients reached out to Mailjet to report your recent email as spam.
• General Compliance Risk
Your account has been deemed to be at risk of suboptimal deliverability following an internal review by our compliance team.
Your account has been deemed to be at risk of suboptimal deliverability following an internal review by our compliance team.
• New accounts
In order to prevent spammers or other malicious senders from using our platform, a rate limit may be applied to some new Mailjet accounts to ensure better deliverability and performance for you and the rest of our customers.
In order to prevent spammers or other malicious senders from using our platform, a rate limit may be applied to some new Mailjet accounts to ensure better deliverability and performance for you and the rest of our customers.
• Test Mode
Your account is currently in Test Mode, which allows you to send up to 10 emails per hour. In order to complete your registration and allow you to send more emails per hour, we need additional details about your business.
Your account is currently in Test Mode, which allows you to send up to 10 emails per hour. In order to complete your registration and allow you to send more emails per hour, we need additional details about your business.
The sending limit is placed on your account as a safeguard while you follow the instructions outlined in the email you received about the reason for the rate limit.
We also encourage you to regularly review the Mailjet Compliance Guide and take action to improve the overall health of your account and help avoid future high bounces, unsubscribes and spam complaints.
*Mailjet reserves the right to update the parameters of the acceptable sending threshold without prior notice.