Delete a single contact
To permanently delete a contact and all related information from your account, open the contact’s profile, click the gear icon (⚙️), and select Delete contact.
You’ll then be prompted to type the confirmation phrase DELETE (without quotes) before the deletion proceeds.
Delete multiple contacts at once
Go to All Contacts and choose one of the options below:
👉 Select from the list
Select up to 50 email addresses directly in the table and click Delete.
👉 Upload a CSV
Click Manage Contacts and upload a CSV file (up to 20 MB) containing the contacts to delete.
👉 Paste a list
Click Manage Contacts and paste a list of email addresses (up to the equivalent of 20 MB) to delete.
Regardless of the option you choose, you’ll be prompted to type the confirmation phrase DELETE (without quotes) before the deletion proceeds.
Important notes
- When you delete a contact, it is anonymized immediately and fully removed within 30 days to comply with GDPR. During that period, the anonymized contact remains visible in stats but is not counted toward your total contacts.
- Statistics linked to this contact remain intact; the email address is replaced with Deleted Contact.
An anonymized contact appears in this format:x604dc1d295aa26a6e6832cff22439b727f662dab@domain.invalid - If a previously deleted contact subscribes again to your newsletter, they are added as a new contact.
- Deleting contacts automatically unsubscribes them from all lists and permanently removes them from your account. Deleted contacts cannot be recovered.
For more on contact management, see:
• Remove/Unsubscribe contacts from a list
• Managing Unsubscribes
• Managing Bounced and Blocked Emails