Do you maintain a data processing registry of all your activities?

Yes. We maintain a personal data processing registry in compliance with Article 30 of the GDPR. This registry provides detailed information on the types of personal data processed, where the data is stored and maintained, data flow across our systems, the parties responsible for managing the data, and the retention periods. By keeping this registry up-to-date, we ensure full transparency and control over all personal data processing activities within our organization, thereby enhancing accountability and compliance.

How do you ensure that my data protection rights are protected?

We have implemented robust procedures to safeguard your data protection rights, including the rights to erasure, rectification, data portability, access to information, and the right to be forgotten or restrict processing. You can exercise these rights by submitting an email request to privacy@mailgun.com or by opening a support ticket through our website. Once we receive your request, we will verify your identity to ensure your data is protected, and then proceed to address your specific request in a timely manner. We are also committed to informing our clients if any of their data is affected by such actions to maintain transparency and trust.

Additionally, we continuously review our internal processes to ensure they align with the highest standards of data protection, keeping your rights at the forefront of our operations.

Do you have a Data Protection Officer appointed for your organization?

Yes, we have a dedicated Data Protection Officer (DPO) to oversee our compliance with data protection laws and ensure best practices in safeguarding personal information. Our Data Protection Officer is Darine Fayed, Head of Legal. She can be reached at dpo@sinch.com for any inquiries regarding data protection. For any specific data protection requests, you may also email us at privacy@mailgun.com or use our Contact Us page.

Our DPO works closely with all departments to provide guidance on GDPR compliance and to ensure our practices remain transparent and compliant with current regulations. We are committed to offering you the best possible data protection standards and addressing any concerns you may have promptly and effectively.