• Introduction
• Quick Setup
• How to Install the Mailjet PrestaShop Module
• How to Configure the Mailjet PrestaShop Module
• Segmentation
• Campaigns
• Triggers
• Contacts
• Stats
• List Cleanup
• Account
• Upgrade
• Troubleshooting
• Conclusion

 

Introduction

Boost your ROI and and increase your merchant revenue with the Mailjet PrestaShop plugin!

With Mailjet, email deliverability is optimized to help get your emails delivered to the inbox rather than the spam folder. By routing your marketing & transactional emails through Mailjet’s SMTP relay, you will have access to:

• View real-time statistical information about your sales and revenue per marketing campaign. Find out who opened, clicked, bounced or unsubscribed from your mailings, create custom graphs, export data and much more
• Setup triggered email events based on customer’s behavior (birthday promo, abandoned cart, survey request, etc.)
• Group specific customers to send customized content and increase your open rates
• Automatically remove unsubscribers from your contact lists
• Personalize your email templates using your contact list properties
• Create & manage all Mailjet campaigns and contacts directly within PrestaShop

 

Quick Setup

In this section, we will very quickly go over what you need to do to configure the Mailjet plugin settings and the automate email trigger functionalities. Detailed explanations will be provided in the subsequent sections of the guide.

Configure the Mailjet Extension

After successfully installing the plugin, you need to connect your Mailjet account to it.

1. Once the installation is complete, click on ‘Configure’. You will be transferred to the Mailjet plugin welcome screen. Click on ‘Connect’.
2. Enter your Mailjet API credentials (API Key and Secret Key) and submit the info.
3. Once transferred to the Mailjet plugin dashboard, next to ‘Use Mailjet to send all of your email?’ select ‘Yes’.
4. Enter a sender email address (it needs to be validated in your Mailjet account) and click on ‘Modify’. This will enable the sending of PrestaShop emails through Mailjet.

When you connect your Mailjet account to the plugin in PrestaShop, all PrestaShop users that have subscribed to your newsletter will be transferred to a ‘PrestaShop Customers Master List’ in your Mailjet account. This includes registered users as well as non-registered ones that used the PrestaShop subscription form. New subscribers in PrestaShop will be automatically synchronized with this list.

For more details, please see ‘How to Configure the Mailjet PrestaShop Module‘ section.

Enable Automated Email Triggers

Triggered emails are a powerful tool that allows for an automated email to be sent, once a customer fulfils specific criteria.

1. Add a Mailjet plugin to a page of your choice.
2. Select which contact list you want to link to the form from the ‘Plugin’ tab, under ‘Subscription form configuration’
3. In the Plugin Options select the ‘Messages and errors’ tab and enter the email address in the ‘Email FROM address’ field, then Save your settings.

For more details, please see the ‘Triggers‘ section.

 

How to Install the Mailjet PrestaShop Module

How to Install

1. To get the our PrestaShop module for free, please first visit Mailjet’s PrestaShop GitHub repository and download the mailjet.zip file from the latest release.

2. Log into the PrestaShop Admin. From the main menu, under ‘Improve’ click on ‘Modules’ → ‘Modules & Services’.

   

3. At the top of the displayed section, click on ‘Upload a Module’.

   

4. A pop-in window will appear. Drag and drop the zipped Mailjet module into it, or click on ‘Select file’ to browse and select it. Once you do this, the installation will automatically start.

   

5. Once the module is successfully installed, you will see a confirmation message.

   

How to Connect Module to Mailjet Account

1. After the installation has been successfully completed, in the confirmation message you will see a ‘Configure’ button - click on it.

   

   If you have already closed the message, you can find the Mailjet module in the ‘Installed Modules’ tab and select the ‘Configure’ option from there.

   

2. If you are not yet a Mailjet user, please click on ‘Register’ to create a new account, or go directly to Mailjet by clicking here. To view the different pricing plans, please use the ‘Pricing’ button.

   

3. Once you have a Mailjet account, click on ‘Connect’ to enter your Mailjet Main Account API Key & Secret Key information as shown below.

   Use the Mailjet account link to view your API Key information. Copy and paste your credentials and click ‘Save & Login’.

   

4. Congratulations! You have successfully connected the PrestaShop plugin to your Mailjet account.

Synchronization of Contacts

Once your Mailjet account is connected to the PrestaShop platform, an initial transfer of all PrestaShop contacts will be done. This includes:

• Registered customers, who sign up for the newsletter upon registering or by editing their account settings
• Non-registered users, who use the PrestaShop subscription form

The transferred information will include:

• For registered customers - email address, first and last name
• For non-registered users - only email address

All of those contacts will be added to a ‘PrestaShop Customers Master List’ in your Mailjet account. You can find it afterwards in your Mailjet Contacts page.

The master list will automatically be updated with new entries for customers who subscribe to the mailing list, or non-registered users who use the PrestaShop subscription form.

How to Configure SPF / DKIM Records

Before you start sending your first emails, it is highly recommended to set up your SPF and DKIM records. This will be covered in the Account section of this guide, but for more information, please visit our FAQs:

• What’s the meaning of DKIM?
• What’s the meaning of SPF?
• How to setup DomainKeys (DKIM) and SPF in my DNS records

Now let’s go through the rest of the module to unleash its full marketing potential!

 

How to Configure the Mailjet PrestaShop Module

After installing the Mailjet module and connecting your Mailjet account to PrestaShop, you will see a ‘Mailjet’ section in your PrestaShop Dashboard. Click on ‘Configurer’ to access the module.

On the new page, you will see a number of configuration options:

The very first thing you need to do is to allow Mailjet to send all your transactional and marketing emails. By using Mailjet’s SMTP relay to send your emails, you will have access to all of the features listed above, along with Mailjet’s optimized email deliverability.

To use Mailjet’s SMTP relay, select the ‘YES’ radio button, then choose the Sender Address for your transactional emails and click on ‘Modify’.

Excellent! Now all your transactional and newsletter emails will be sent through Mailjet!

Please note that if you select the ‘NO’ radio button and click on ‘Modify’, then your transactional emails from within PrestaShop will not be sent using Mailjet.

You will not be able to track opens and clicks on your transactional mail, nor will you have access to the triggered marketing email feature and the list cleanup feature. You will, however, still have access to the Campaign tool, the Contacts features, and the Stats pages (as you would in your Mailjet account to create, send and analyze your marketing campaigns).

Now that Mailjet is hooked in and ready to fly, let’s go through each feature in detail.

 

Segmentation

Overview

Segmentation is a powerful tool that allows you to sort and group customers based on their past orders, profile characteristics and even their abandoned carts! Basically you are free to segment on as many data points as you collect via your PrestaShop store! Use these insights to send very customized content, for example:

• Send a special promo to customers who have made 10+ purchases of a particular brand
• Offer an incentive to customers that do not pay by credit card and have average sales, including tax, between $5,000 and $12,500
• Target female customers, aged 30 and above, who live in England and have not ordered in the past 9 months

Also, any segment can be converted to a contact list ready to receive specific marketing campaigns! The advantage of granular segmentation is that you can connect with your customers on an individual level and send the right message to the right group of clients.

 

Creating a Segment

From the Home screen, click on ‘Segmentation’, then on the ‘Create a New Segment’ button.

On the Segment Module screen, there are two main areas - Add a Segment and Group Association.

Add a Segment

In this section, you can create an unlimited number of segments, view the results, download results and update your Mailjet contact lists.

At the heart of segmentation are the Rules.

A rule is a filter allowing you to include or exclude data, select a range of dates or values based on the customer profile, customer orders or their abandoned cart information. Multiple rules can be combined together to identify broad groups or pinpoint a specific group.

A rule consists of several components:

• Action - The two choices are straightforward: Include or Exclude the selected group of data
• Contact Group - The default and only selection is Clients
• Source - Select the datasource: Orders, Clients, Shop or Lost Carts
• Indic - A list of properties based on the selected Source
• Data, Value1 and Value2 - Based on the Indic selected, either an individual value is entered (Data) or a range of values/dates (Value1, Value2).

(add rule)

(remove rule)

When you add an additional rule, you have a choice of ‘operators’: And, Or, +

• And - The conditions of Rule 1 AND Rule 2 are applied to the data.
• Or - The resulting data must meet the condition of Rule 1 OR Rule 2.
• ‘+‘ - The rule with this operator will be executed first, then all other rules are executed in remaining numerical order.

We will go through a few segmentation examples in the next section, using all three operators. At any point, while creating the rules you can:

• ‘View’ to the resulting record set.
• ‘Export’ the results to a .CSV file.
• ‘Save’ the segmentation.
• ‘Create/Update’ a new Mailjet contact list (must ‘Save’ the segmentation first).

Group Association

Quickly & easily assign the resulting customers to a new or existing PrestaShop Group.

Customer Group

Select from existing Groups, or create a new one. Upon selecting ‘New’, an additional field for the new Customer Group name will appear.

Replace or add

To remove customers from all other Groups, and only add to the selected group, click on ‘Replace’. Otherwise, click on ‘Add’.

Associate in real time

If you wish to automatically assign new customers to this group, select ‘Yes’.

For example, you create a group for all men who have purchased watches within the last 30 days. If you ‘associate in real time’, the next man who purchases a watch will automatically be added to this group, and to your Mailjet contact list.

Otherwise, select ‘No’ to just add the current set of customers.

Assign group selection

To apply your selections, click on the ‘Assign Now’ button.

Segment Contact List Update

When you create a Segment and Save it, you have the option to ‘Create / Update Mailjet List’. By clicking on that button you will create a new list with contacts that match the conditions set out in the respective segment. An important thing to remember is that both subscribed and unsubscribed users are added to the list - of course, the unsubbed users will remain unsubscribed in the contact list as well.

Like the PrestaShop Customers Master List, the segmentation lists are also automatically updated. However, unlike the Master list, unless specified in the segment itself, unsubscribed users are added as well.

This means that whenever a new or existing customer subscribes or unsubscribes in PrestaShop, regardless of whether it was done by the customer themselves or via the PreshaShop admin, the subscription status will be transferred in the respective segment contact list. Contacts are automatically removed from the lists only when they have been deactivated or deleted via the admin.

Segment Example #1

Example Description

The following sample segment will group all male customers who have made more 5 or more purchases. Two rules will need to be created: one to select male customers AND one to select customers with 5 or more purchases.

Example Configuration

1. Enter the Segment name, and the description (which is optional).

   

2. The first rule to create is “Select all male customers”. For this rule, the source will be Clients.

   

3. Select the specific contact property: Gender.

   

4. And lastly select the contact property value: Male.

   

5. Click on ‘View’ to see the resulting record set.

   

6. In our case, 19 customers are returned.

   

7. To add the second rule, click the ‘plus’ sign:

   

8. Select the ‘AND’ operator.

   

9. The second rule to create is “select customers with 5 or more purchases”. In this case, the source will be ‘Orders’.

   

10. Then select ‘Number of Orders’.

    

11. Two new fields will appear: Value1, Value2

    

12. The Value1 and Value2 fields can be used in several ways in a query:

    • A Range of Values - e.g. customers who made 1 to 10 orders.

      

    • Exact Value - e.g. customers who have ordered exactly once.

      

    • Greater/Later than or equal to - e.g. customers who have ordered 5 or more times

      

    And this last use of the Value1 and Value2 fields concludes the example segment, returning only one male customer who has made 5 or more purchases!

Segment Example #2

Example Description

The following example will show how the “+” operator can affect the resulting data set.

Let’s first create a segment that will show customers who have visited your website in a particular week or have sales for an amount between $50 and $160, who all are subscribed to your marketing emails / newsletters.

We will need 3 rules, and use both the AND and OR operator:

All customers who receive your newsletter (Rule 1) AND:

• visited your website in a particular week (Rule 2)

OR

• have sales between $50-$160 (Rule 3)

Example Configuration

1. Rule 1 will select all customers who receive your newsletter.

   

   And there are eight customers who receive your newsletter.

2. Rule 2 will select all customers who have visited your website between March 27^th and March 31^st.

   

   The resulting data set shows four customers who receive the newsletter AND have visited your site between March 27 and 31.

3. Now, we will move on to Rule 3 - select all customers who have sales between $50 and $160, regardless of their visit dates. This third rule will use the OR operator.

   

   The resulting data has now expanded to six customers, meaning that two customers (Brad, Bill) have sales between $50 and $160 and receive the newsletter, but have not logged in between March 27^th and March 31^st.

Using ‘+’ Operator

What would happen if you wanted to run Rule 3 first? This is where the “+” operator comes into play.

To run Rule 3 first, change the operator from OR to “+”.

The rules will now fire in the following order: Rule 3 AND Rule 1 AND Rule 2.

The resulting data set has one customer who has sales between $50-$160, has visited the website between March 27-31, and receives your newsletter.

Now that you have the basics of this powerful tool, you’re free to create as many segments as you want and to assign the resulting data to whichever contact list you wish!

 

Campaigns

From within PrestaShop, you can design beautiful marketing newsletters using Mailjet’s drag-and-drop HTML email builder, or pick from a gallery of templates. With one easy click, you can also turn your newsletter design into a template for future use. In addition, you have the option to import already created templates by pasting the HTML code in our HTML editor.

To access the Mailjet Campaigns section, in the PrestaShop admin go to ‘Mailjet’ → ‘Configure’ → ‘Campaign’.

For detailed information on how to create and send your campaigns, please visit our dedicated guide.

 

Triggers

Overview

Triggered emails are yet another powerful feature of Mailjet’s PrestaShop module. This allows you, the merchant, to better guide your clients down the conversion funnel.

You will be able to send automated marketing messages to your customer base that fulfill the various trigger criteria scenarios. These messages are triggered based on an action, non-action, or specific event on a selected time/date. Here are a few examples:

• Your client has abandoned their shopping cart and you would like to encourage them to come back and complete their transaction
• A special discount or free gift on a customer’s Birthday Month or Purchase Anniversary shows that you care about them as individual
• “We miss you” emails sent to inactive prospects who have not made purchases in several months can help convert them to regular paying clients once again

Triggered emails are always relevant, personalized and timely.

Reach out to your customers when they want to hear from you the most!

Activating Triggers

From the Home screen, click on ‘Triggers’ from the menu.

The very first step is to integrate the CRON job shown on the screen:

Before continuing, please highlight the URL and copy it to your clipboard.

Cron Job

Cron is a utility that schedules tasks to be run automatically at a specified time and date. These scheduled tasks are called ‘Cron Jobs’ and they are very easy to integrate into PrestaShop!

In this case, we are using a Cron Job that will automatically send the marketing email once the trigger (action, non-action, or event) has been met. For example, if the Birthday marketing email is enabled, an email will automatically be sent by the Cron job on a customer’s birthday.

1. The first step is add the ‘Cron tasks manager’ module into PrestaShop. From the main menu, go to ‘Modules → ‘Modules & Services’.

   

2. If the Cron tasks manager has not yet been installed, you should submit a search for the word cron in the ‘Selection’ tab’s search field. You will see ‘Cron tasks manager’ - click on ‘Install’.

   

   If the module is installed already, search for cron in the ‘Installed Modules’ tab.

3. Once the installation has been successfully completed, click on the ‘Configure’ button.

   

4. In the Cron module’s ‘Settings’ section select the ‘Basic’ mode and click on ‘Save’.

   

5. To add a new Cron task, click on the ‘+‘ button under ‘Cron Tasks’.

   

   Fill in the following fields:

   • Description: enter a name for the task (for internal use only)
   • Target Link: paste the URL from your clipboard
   • Frequency: select time and occurrence (daily at 5pm; every week at 3am; etc.)

   Note

   If the Cron Job will be used to send birthday and anniversary emails, it is recommended that it run daily.

   

   Once completed, click on ‘Save’.

6. Congrats on creating your first Cron task!

   

How to Configure Triggers

1. Now that the CRON job has been added, go back to the ‘Triggers’ page and click on ‘YES’ to activate the Triggered emails.

   

   You will be asked to select a Sender Address for the triggered emails - this email address needs to be verified in your Mailjet account.

   The screen will expand to show all available triggers:

   

2. Now you are able to select the triggers you want to use, and customize each one. 

   

   To enable a specific trigger, select the ‘YES’ radio button. A ‘Settings’ button will appear - click on it to continue.

   

3. A ‘Settings’ screen will appear showing:

   • Specific options for the selected trigger - timeframe or discount, depending on the trigger.
   • Possible language displays – currently English or French
   • Subject Line & Body (with default text)
   • A full HTML Editor – insert images, videos, tables, custom variables and everything you need to engage and connect with your prospect/customer

Below you can see a closer look at each trigger’s possible settings.

• Abandoned Cart Email

Set the minutes, hours, days or months since the end user has abandoned their shopping cart, after which the email should be sent.

• Email followup after payment failure (canceled or blocked)

Set the minutes, hours, days or months since a purchase payment has failed, after which the email should be sent.

• Order pending payment

Set the minutes, hours, days or months since the payment has been pending, after which the email should be sent.

• Birthday Promo

Enter the reduction by Percentage (%) or Amount ($, €, £) to be sent to a client on their birthday (providing that you collected and stored this information from your clients).

• Purchase Anniversary Promo

‘Anniversary’ by definition means the event happened in the past on the same date (it is a yearly event).

Enter the reduction by Percentage (%) or Amount* ($, €, £) of the Anniversary Promo.

• Reconnect with a client that hasn’t order since XYZ time

‘Reconnect … since XYZ time’ will let you send the trigger xx months (or days, hours, minutes) after the client’s last purchase.

Set the desired minutes, hours, days or months, after which the email should be sent.

• Satisfaction Survey

Set the minutes, hours, days or months, after which a follow-up survey email should be sent to your customer. This is a great way to get proactive feedback from your clients to see what’s working or what may need improvement.

• Loyalty Points Reminder

Set the minutes, hours, days or months, after which the email should be sent.

Saving Triggers

To save changes made to any triggers at any time, simply click on the ‘Save Changes’ button located near the top of the screen.

Import / Export Triggers

From time to time it is useful to make a backup of your triggers, especially in cases where a new version of the Mailjet module has been released and you need to update it. To do that, you can use the ‘Triggers Import/Export’ option.

Simply click on ‘Export’ and the triggers will be downloaded onto your computer in the form or a Mailjet_Trigger_Templates.txt file. Once the module has been updated, simply go back to the ‘Triggers Import/Export’ section, select the file from your computer and ‘Import’ it.

You will see an ‘Successful update’ message. and the respective triggers will have been imported and automatically activated.

 

Contacts

When someone subscribes to your site’s newsletters and/or marketing campaigns, their contact information is stored in a contact list. You can create and manage your contact lists from within PrestaShop or from your Mailjet Account.

How to Manage Your Mailjet Contact Lists

To send out your marketing campaigns with Mailjet, you need to use contact lists that contain the contact details of all the subscribers you want to reach. You can use these contact details to further connect with your customers with email personalization, tailoring each email sent within a campaign to make your users feel unique and important.

Here you will see a list of all the contact lists you currently have on your Mailjet account. If any contacts were automatically migrated, you will also see a newly created contact list. If you have no contact lists, the area will be empty.

In this section you will be able to create, edit, duplicate, archive and delete your contact lists. You can also create new contact properties, or add emails to your Campaign Exclusion List.

For detailed information please visit our dedicated guide on Managing your contact lists.

Contact Properties

To store details about your subscribers (name, age, city, …) in your Mailjet contact list, you need to define/create the different contact properties you wish to associate with your Mailjet contacts. Once defined, you can then import your contact list details and map them to the relevant contact properties on the Mailjet side.

The inclusion of additional details regarding your subscribers will help you with personalizing emails in Mailjet, or with segmentation of the contact list for marketing campaigns, for example.

For more information on how to manage the properties, please visit the Contact Properties section of our guide on Managing Contact Lists.

 

Stats

To view the powerful real-time analytics of your campaigns and emails, click on the ‘Stats’ link in PrestaShop.

Select the desired time range for the stats page.

By clicking on ‘Show me the reports’ you will be able to see information on each of the recipients of the campaign:

In addition to the Email List view (default), you can view the Open Analytics and the Click Analytics in a list view or via a map view.

By default, all emails statuses are displayed. You can filter the results to display only one email status via the ‘Status’ drop down menu.

To export the email lists section to a text file, click on the ‘Download all as CSV’ button.

To update a contact list based on the results, click on ‘Export to a list’. For example, if you wish to remove all the ‘bounced’ email addresses from a particular contact list, filter the results to show only ‘Bounce’, click on ‘Export to a list’ and follow the instructions.

 

List Cleanup

Overview

Keeping your marketing contact lists ‘clean’ and up to date is extremely important for your deliverability reputation. We know it’s not ideal when someone wants to unsubscribe from your amazing marketing communication, but it’s a lot better to let them leave on their own accord than complain to an Email Service Provider (Gmail, Yahoo, Orange.fr, O2, etc.) that you are sending them unsolicited emails.

That is why it is best to make sure your lists and master database always stay up to date with those customers who want to receive your news and those who don’t. We’ve tried to make this easy for you by automating much of the contact synchronization process. When a recipient unsubscribes from your newsletter, the newsletter option in their customer profile within PrestaShop will automatically be unchecked! It’s fast and efficient.

Now, you can still manually unsubscribe anyone from receiving your newsletter by going to the individual’s profile and unchecking the newsletter checkbox. And if you manually disable a contact, this will automatically unsubscribe that person from your Mailjet contact list as well.

Enabling List Cleanup / Unsub Event

From the Home screen, click on ‘List Cleanup’.

Activating the ‘List Cleanup’ is a simple copy, click, paste and click! Copy the ‘Endpoint Url’ as highlighted below. Afterwards click on the URL, which will take you to the Events API section in your Mailjet account.

If needed, you may need to log into your Mailjet account first. Once logged in, click on ‘My account’ in the top right corner, then go to ‘Event tracking (triggers)’.

Event tracking simply means whenever there is an event, a specific action is done on a server. In this case, when a recipient unsubscribes from your newsletter (the event), that information is pushed to PrestaShop and that recipient’s profile’s newsletter checkbox is automatically unchecked (the action).

As you can see on the page, there are many other events available for tracking. For PrestaShop, the Unsubscribe event will be used to streamline all newsletter unsubscribes.

1. Tick the checkbox next to the ‘Unsub’ event.
2. Paste the previously copied URL into the ‘Endpoint URL’ field for the ‘Unsub’ event.
3. You can test the URL by clicking on the ‘Send’ button – if it is correct, you will receive a ‘OK, Code 200’ response.
4. Click on ‘Save’ to submit the changes.

A message will appear at the bottom of your screen, saying your event tracking preferences have been saved and you are now tracking the Unsub event!

Testing the Unsub Event

Let’s walk through an example of the unsub event in action. From the ‘Customers’ → ‘Customer Settings’ page, the selected contact is currently receiving the newsletter as you can see below.

When you, the Merchant, send a marketing campaign and the end user wishes to unsubscribe, they click on the unsub link at the bottom of the email.

The customer is then redirected to the Mailjet website to confirm by clicking on ‘Yes, unsubscribe’.

A ‘thank you’ message will appear for the recipient confirming their unsubscribe request.

As a Merchant, you’ll see that they have been unsubscribed from the Newsletter from the Customer grid view.

Manually Unsubscribe a client from your Newsletter

Remember, you can still manually unsubscribe anyone from receiving your newsletter by going to the individual’s profile and unchecking the newsletter checkbox. Doing this will prevent the recipient from ever receiving a future marketing email from your PrestaShop again. From the Customer page, you can quickly click on the ‘Newsletter’ checkbox to toggle the status.

 

Account

To view and manage your account settings, please click on ‘Account’ from the main menu.

My Info

You can edit the “My Info” itself by clicking on the ‘Modify’ button:

The ‘My Info’ information will appear in the footer of your campaigns:

You can edit a campaign’s footer by clicking on the text field and make the changes:

Configure your DKIM/SPF

It is strongly recommended that you set up the SPF & DKIM records for your sending domain. These records will set Mailjet as a reliable sending partner for your domain and avoid “From:” fraud/spam. It will also increase your deliverability – helping your emails get delivered to the recipient’s inbox rather than the spam box. Setting up your SPF & DKIM records is a simple process:

Step 1 – View your SPF & DKIM Values

To view your SPF & DKIM record values, please go to the Domain Name Configuration page of your Mailjet account. Scroll down the page, move your mouse over the ‘Manage’ button and select ‘Info’ (the eyeball icon).

You will see the SPF and DKIM records displayed there.

Step 2 – Create SPF & DKIM Records

SPF & DKIM records are SUPER IMPORTANT in ensuring the best deliverability possible. They are domains records and they are set-up via your domain host account (Godaddy, Bluehost, OVH, …). Log into your (domain) host account and go to the DNS section. You will then create two new text (TXT) records, one for SPF and one for DKIM.

Below are links to some common domain providers. If your provider is not listed, please contact them directly for assistance.

Once you have created both records, go back to your SPF & DKIM page and click the ‘Force Refresh’ button found at the bottom of the page.

For more detailed information, please read our FAQs on SPF, DKIM and Deliverability.

Sender Address

From this section, you are able to add new sender addresses or domains to your Mailjet account. If you need more information on sender addresses or sender domains, don’t hesitate to consult our online FAQ.

Click on the ‘Modify’ button.

Enter the new email address or domain, then click on ‘Add’.

An email will be sent to you with instructions on how to validate the new sender address or domain.

Once validated, the (pending) status will be removed and the sender address / domain will be activated.

If you want to add your Prestashop’s store domain, please make sure to add it exactly as it is stated in your Store Information in Prestashop. You can see the URL in Prestashop by going to ‘Advanced Parameters‘ → ‘Information‘ and looking for the ‘Shop URL‘ under ‘Store Information‘.

Advanced Settings

To access your Mailjet Account page, click on the ‘Advanced Settings’ button.

 

Upgrade

To change your current Mailjet Plan, click on ‘Upgrade’ to be taken directly to the Mailjet’s Pricing Page. Log into your Mailjet account and select the plan that best fits your volume needs!

 

Troubleshooting

In case you experience any issues with the PrestaShop functionalities, we encourage you to visit the PrestaShop Support page.

Of course, feel free to contact our Customer Support team, in case you come across any technical difficulties with the Mailjet product - our team of specialists will be more than happy to assist you! Please visit the Mailjet ‘Contact Us’ page for more information.

 

Conclusion

We hope you find this guide helpful. Feel free to let us know what you think of our PrestaShop module, and especially what functionality we should do next by emailing plugins@mailjet.com.

Happy Emailing,

Mailjet Integrations Team