N.Makarov
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Recent activity by N.Makarov-
Understanding email deliverability: open, bounce, and unsubscribe rates
Summary What affects email deliverability? Open rate Bounce rate Unsubscribe rate How to use these metrics together Best practices to improve deliverability Email deliverability is your abili...
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Is our data backed up in case of an emergency?
The full data is hosted on highly secured servers. Data is backed up daily and written to multiple disks instantly. We can perform a full backup recovery in case of unforeseen event and system-wide...
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Which date formats are supported by Mailjet?
There are five date formats that are supported by Mailjet, and your default date property will be displayed in a format based on your country setting (i.e. US will have the default: mm/dd/yyyy).The...
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Can I send an attachment with Zapier?
At the moment there are no Zaps that support file attachments. However, you can send your attachments through Mailjet’s SMTP relay or using our Send API. Please be aware of the size limitations for...
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Why am I getting a ‘Connection Timed Out’ error?
If you get a ‘Connection Timed out’ error when sending email via our SMTP relay, it means that you are using an smtp port that is blocked. By default, we recommend using port 25 when sending emails...
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Where is my personal data stored?
Mailjet stores personal data in secure data centers located exclusively within the European Union. Specifically, your data is hosted on the Google Cloud Platform in Frankfurt (Germany) and Saint-Gh...
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Why do I get “error logs” when I try to upload a contact list?
When you upload a contact list and see an ‘errors log’ message in the Actions log, it means something with your contact list is incorrect. Reasons that can cause an error log: • Incorrectly forma...
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Why Are My Emails Marked as 'Delivered' but Not Reaching the Inbox?
If your message is marked as "Delivered" in our system, it means we have received confirmation from the recipient's email server that the message has been successfully accepted. However, sometimes ...
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Creating and sending your first campaign
Summary Introduction Sender Address & Contact List Create Your Campaign Configure Your Campaign Metadata Design & Send Your Campaign View Your Campaign Stats IntroductionThis quick start g...
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Why my emails are blocked (pre-blocked) and still been charged as used credits?
All blocked and pre-blocked emails are processed by our system just like those, that have been sent. This is why the blocked and pre-blocked emails are also deducted from your monthly credits (and ...