Summary

How Do I Update My Invoice Details?
How Can I Access or Retrieve a Copy of Our Invoices?
Understanding VAT Charges with Mailjet

How Do I Update My Invoice Details?

To update the information shown on your invoices, simply edit your details on the Update profile page.

Please note that changes cannot be applied to invoices that have already been issued.

How Can I Access or Retrieve a Copy of My Invoices?

You can easily access and download your invoices in PDF format by navigating to My Account → Billing Settings & Invoices.

To view all your invoices, scroll down the page to the summary of your issued invoices, each available for download. Simply click on the invoice number to view and download a copy to your local hard drive.

Understanding VAT Charges with Mailjet

At Mailjet, we prioritize transparency in our pricing structure. Here's a breakdown of Value Added Tax (VAT) charges when using our platform:

Unless otherwise mentioned, all the prices featured on our website do not include VAT and are subject to the French VAT. European companies can be exempt from it if they provide an intra-Community VAT number when they sign up.

VAT charges without an Intra-Community VAT Number registered on your account

If your physical address falls within the European Union (EU), VAT will be charged.
If your physical address falls outside the European Union (EU), VAT will not be charged.
If your physical address is in the French territories TOM (territoires d'outre-mer), VAT will not be charged.

It's essential to note that VAT regulations may differ based on your location and tax status.

VAT charges with an Intra-Community VAT Number registered on your account

For accounts with a physical address in France, VAT will be charged.
For accounts with a physical address outside of France, VAT will not be charged.