Summary
- How to Upgrade Your Mailjet Plan
- Will I Be Billed Twice in the Same Month If I Upgrade My Plan?
- How Plan Upgrades Are Calculated When Done Before a Billing Cycle Ends
- How to Downgrade to a Lower or Free Plan
- What happens if I send more emails than my monthly plan allows?
- Do you offer annual billing?
- Can I Transfer Credits Between Months with Annual Billing?
- How to Switch from Annual Billing to Monthly Payments
How to Upgrade Your Mailjet Plan
You can upgrade your plan at any time. Just follow these steps:
Step 1: Choose Your Plan
Go to the Pricing Page and select the plan that best suits your needs. You have two main options to choose from:
-
Billing Frequency:
- Monthly subscription
- Annual subscription (for added savings)
-
Plan Type:
- Essential Plan
- Premium Plan
Step 2: Enter Billing Information
Fill out your billing details carefully, as this information will be reflected on your invoices. Make sure your company information, including VAT details (if applicable), is accurate. Once done, click 'Proceed to Payment'.
Step 3: Select Payment Method
Choose your preferred payment method, and once you’re ready, click 'Review your order'.
Step 4: Review & Confirm
On the Order Summary page, review all the details, including your company information and plan selection. Your upgraded plan will become active immediately once you finalize the process.
Finally, click 'Confirm your order' to complete the upgrade.
What is included with each plan?
FREE
The Free plan allows you to try Mailjet Email Marketing free with no credit card. With the Free plan, you can send 200 emails a day (6000 emails per month) for free. You’ll also receive free ticket support for the first 30 days as you start to get set up with the platform.
With the Free plan you get:
- Up to 1500 contacts.
- Mailjet’s advanced, drag-and-drop email editor helps you create responsive email marketing campaigns or newsletters. Select from a library of pre-designed email templates or build your own.
- Sending statistics to tell you which emails were delivered and who opened or clicked on your campaigns.
- Subscription Form builder
- Access to Mailjet’s detailed documentation, best practices and quickstart guides to set you up for success.
ESSENTIAL
The Essential plan gives you access to all the features you need for your growing email program. With Essential, you get everything in the Free plan plus:
- Unlimited contacts
- Ticket support to help you troubleshoot issues
- Custom branding with the option to remove the Mailjet logo in the email footer
- 500 Email address validations to keep temporary, fake, and misspelled emails off your list and boost your delivery rate. For more details, please refer to our guide.
- Access to 500 Email previews to conduct email pre-deployment content checks and test rendering display, including accessibility on over 90 different devices. For more details, please refer to our guide.
- One subaccount to segregate different email streams
- And access to Segmentation features to help you target specific contacts based on location, language, behavior and more.
Essential plans are available at the following email volumes per month:
- 15,000
- 50,000
PREMIUM
The Premium plan gives you access to advanced features to grow your email marketing program. The Premium plan includes everything in the Essential plan, plus:
- Advanced sending statistics including Click Maps, ISP statistics, and campaign statistics comparisons to deeply understand your campaign performance so you can continue to perform and improve over time.
- Marketing Automation to easily trigger welcome campaigns, anniversary, date-based, and contact property-based scenarios.
- Personalization through conditional (dynamic) sections of content that will only be displayed to a segment of your list.
- A/B Testing - the ability to send up to 10 different versions of your emails to a portion of your contacts. The best performing version will be sent to the rest of your contacts.
- Access to 2000 Email previews to conduct email pre-deployment content checks and test rendering display, including accessibility on over 90 different devices. For more details, please refer to our guide.
- Multiple users for better management of your account. You can restrict their access to specific subaccounts, features, or actions.
- Subaccounts to manage different email streams and use cases. For more details, please refer to our guide.
- Real-time collaboration on templates with multiple users
- Locked and linked sections to protect your brand and restrict parts of your content to specific profiles of users. Link sections to numerous templates so they update in one click.
- Faster response time with our priority queue.
- Chat and phone support for real-time support to your business-critical issues (for 50k+ plans)
- 1 dedicated IP so you can isolate and control your sending reputation to improve your deliverability (for 100k+ plans)
- Single Sign-On (SSO)
- 2000 Email address validations (for 100k+ plans) to keep temporary, fake, and misspelled emails off your list and boost your delivery rate. For more details, please refer to our guide.
Premium plans are available at the following email volumes per month:
- 15,000
- 50,000
- 100,000
- 250,000
- 500,000
CUSTOM
The Custom plan is a tailored solution for high-volume senders or those with complex email programs. With the Custom plan, you get everything in the Essential plan plus:
- 24/7/365 support from a dedicated Technical Account Manager (TAM) who provides comprehensive onboarding support, strategic deliverability consulting, email content analysis, and platform and best practices training.
- Enhanced monitoring and alerting to catch deliverability issues like blocklisting before it affect your business.
- Enterprise response time SLA to ensure quick responses to critical issues.
- A custom number of users and advanced permissions settings to manage your email program at scale
- A custom number of subaccounts to manage complex sending streams
- Additional email address validations included to keep temporary, fake, and misspelled emails off your list and boost your delivery rate
Will I Be Billed Twice in the Same Month If I Upgrade My Plan?
Yes, if you upgrade your plan before the current billing cycle ends, you will be billed twice. However, all unused days of service will be deducted from the new plan's price. Your subscription will still follow the original renewal date of your current billing cycle.
Please note that any credits already used under the previous plan will also be deducted from the new plan’s credits.
How Plan Upgrades Are Calculated When Done Before a Billing Cycle Ends
You can upgrade your plan anytime. An upgrade takes place immediately and follows your existing billing cycle. Check out all of our pricing plans HERE.
- Unused days of service will be deducted from the price of the new plan.
- You will only be billed for the remaining days of your billing cycle based on the new plan price.
- Credits consumed from the previous plan will be deducted from the credits of the new plan.
Example:
For the purpose of this example, we will assume the prices:
- 15k plan: $20.95 per month
- 50k plan: $41.95 per month
Tom purchased his 15k plan on April 1st, 2021. On April 20th, Tom decides that his business needs more mailing power so he upgrades to 50k. The billing cycle (renewal date) will remain the same, and it will automatically renew on May 1st, 2021.
The cost per day on a 15k plan is $0.70. Tom has already used 20 days of his 15k plan and has 10 days remaining (or $7). The cost per day on a 50k plan is $1.40.
For the 50k Plan upgrade, Tom will be charged:
| Price of the 50k plan | $41.95 |
| Unused days on the 15k plan | - $7 |
| Already used days on the monthly subscription | - $28 |
| Price to pay | $6.95 |
Tom has used 10k credits from his 15k plan before upgrading to a 50k plan. That means that once the plan has been upgraded, Tom will have the following credits at his disposal:
| New plan available credits | 50k |
| Used credits from the previous plan | - 10k |
| Available credits after the upgrade | 40k |
Example with extra usage (emails sent over the limit of the plan):
Tom has purchased the same 15k plan but used 20k credits (5k extra usage) from his 15k plan before upgrading to a 50k plan. That means that once the plan has been upgraded, Tom will have the following credits at his disposal:
| New plan available credits | 50k |
| Used credits from the previous plan | - 20k |
| Available credits after the upgrade | 30k |
How to Downgrade to a Lower or Free Plan
If you wish to downgrade your plan, whether to a lower paid plan or the Free Plan, you can do so easily.
Step 1: Access Account Settings
From your Mailjet dashboard, navigate to 'Account Settings'.
Step 2: Initiate the Downgrade
In the Account Settings, click on 'Downgrade'.
Step 3: View Plan Options
Scroll down to the Essential Plan section and click 'View Plans'. This will display all available lower-tier plans.
Step 4: Adjust Your Plan
If you’re looking to downgrade to a lower paid plan:
- Select the Monthly or Annual Subscription option.
- Move the slider to the left to select a lower plan, such as the 15,000 emails/month plan.
Step 5: Downgrade to the Free Plan
If you prefer to switch to the Free Plan:
- Scroll down to the Free Plan option and click 'Select Plan'.
Step 6: Confirm Your Downgrade
A confirmation message will appear to verify that you want to downgrade your plan. Confirm your decision, and the downgrade will be scheduled to take effect at the end of your current billing cycle.
Important Information
- All downgrades are scheduled to take effect at the end of your current billing cycle.
- If you downgrade to the Free Plan, note the following:
- Email limit: You will be limited to sending 200 emails per day (6,000 per month).
- Contact limit: Your contact list will be capped at 1,500. If you exceed this limit, your account will be blocked from sending emails until you either upgrade or reduce your contact list.
-
Unused email credits:
Monthly subscriptions come with a fixed number of email credits. Any unused credits will not carry over when you change plans. -
Pending campaigns:
If you have a pending campaign, it will not be affected by your plan change unless you downgrade to the Free Plan, which limits you to 200 emails per day. -
Dedicated IP:
If your current plan includes a dedicated IP (available with 100k Premium Plans and above) and you downgrade to a plan with fewer emails (50k, 15k, or Free), you will lose the reputation you’ve built with that dedicated IP. -
Switching from Premium to Essential:
If you downgrade from a Premium Plan to an Essential Plan, you will lose access to Premium features such as:- Automated Workflow
- A/B Testing
- Campaign Comparison
- Account Sharing, and more.
-
Downgrading your annual plan:
You can downgrade or switch from your annual plan to a monthly subscription starting one month before the end of your annual billing cycle.
By keeping these points in mind, you can plan your downgrade or upgrade more effectively while understanding the limitations and changes that come with each option.
What happens if I send more emails than my monthly plan allows?
You can send extra emails on any paid plan but you will be billed for those extra emails.
The price per additional 1,000 emails beyond any plan limit is:
| Package Price (USD) | Package Price (EUR) | Package Price (GBP) | ||||
| Email Volume | Essential | Premium | Essential | Premium | Essential | Premium |
| 15,000 | $2.24 | $2.24 | 2.01€ | 2.01€ | £1.73 | £1.73 |
| 50,000 | $1.32 | $1.32 | 1.21€ | 1.21€ | £1.04 | £1.04 |
| 100,000 | - | $1.21 | - | 1.09€ | - | £0.92 |
| 250,000 | - | $1.09 | - | 0.98€ | - | £0.86 |
| 500,000 | - | $1.04 | - | 0.92€ | - | £0.81 |
If, however, you upgrade your plan before the end of the billing cycle, any additional emails sent will not be billed, but will be deducted from the current subscription. To receive more details on how an upgrade is calculated, please check HERE.
We strongly advise you to keep an eye on your volume of sent emails to avoid any unwanted extra charge. You can monitor your usage from your account dashboard:
Do you offer annual billing?
Yes, we do! Even better—you save 10% on any plan when you subscribe to annual billing.
You can switch to annual billing at any time by selecting the ‘Annual’ option on the Pricing Page.
How Annual Billing Works:
- Pay upfront for the next 12 months and save 10%. Please note, that refunds are not available.
- Receive an annual invoice showing the discount and your annual billing date.
- Your annual billing cycle will automatically renew on your billing date. We’ll send you a reminder email one month before the cycle ends.
- Even with annual billing, your plan maintains a fixed monthly volume. Any overage (extra emails) sent will be billed monthly to your credit card.
Upgrading Your Plan
- You can upgrade to a higher plan at any time. The upgrade takes effect immediately and follows your current billing cycle.
- Any remaining days of service will be credited toward the new, upgraded plan.
For more details on how upgrades are calculated, check HERE.
Downgrading to a Lower Plan
- Downgrade options will only be available during the last month of your annual billing cycle.
- Any downgrades will take effect at the end of the billing cycle.
Can I Transfer Credits Between Months with Annual Billing?
No, credits cannot be transferred between months.
With annual billing, you pre-pay for 12 months in advance and receive a 10% discount. However, each month still comes with a fixed volume of email credits. While you can exceed your monthly allowance, any additional emails sent beyond the allotted credits will be billed separately each month. You can view more details on extra usage (overages) HERE.
How to Switch from Annual Billing to Monthly Payments
You will have the option to switch to a monthly subscription one month before your annual billing cycle ends.
You can either:
- Schedule the switch to a monthly billing cycle.
- Let your annual billing renew automatically.