Account configuration
- Which resources do I need ?
- How to setup DomainKeys (DKIM) and SPF in my DNS records?
- How to add a sender address?
- How to create a sub-account (or additional API Key)?
- Can I give or share access to my account?
- How to reset my password?
Newsletter Tool & Campaign Management
- Why are my images not displayed (missing) in Passport ?
- How do I create my first newsletter?
- How to create my own campaign template?
- How to export my template to a sub-account?
- How to copy a template from one API key (sub-account) to another?
- Can I create a template or subscription widget using my own HTML code?
Contact Management
- How to upload my contacts to a list?
- How can I maintain a list of responsive contacts?
- How to build a CSV file?
- How can I access my Campaign Exclusion List?
- How to prove my contact’s consent ?
- How to delete a contact?
Billing & pricing
- If I upgrade my plan, do I get billed twice in the same month?
- Can I change my plan before the end of the Billing cycle?
- How to upgrade or downgrade my monthly subscription plan?
- What payment methods do you offer?
- What happens if I send more emails than my monthly plan allows?
- Do you offer annual billing?
Email Deliverability
- Why has my account been blocked/limited?
- Can I customize the return-path header with Mailjet?
- How to get my emails delivered to the inbox instead of the spam folder?
- Why are my messages shown as sent but not received?
- Why am I receiving the bounce reason “blocked for policy reasons” when sending to Yahoo recipients?
- Why do I have blocked emails?
Features
- How can I segment my contact lists ?
- Can we personalize emails?
- How to setup a series of automated messages?
- Track your statistics with Google Analytics using UTM tags
- How to reset my Secret Key?
- How to exclude a link from being tracked when click-tracking is enabled?
Security & Privacy
- Is Mailjet GDPR compliant?
- I received a strange email from Mailjet. Is it a phishing attack?
- Do you provide a Data Processing Agreement for your clients?
- Do you maintain a data processing registry of all your activities?
- How do you ensure that my data protection rights are protected?
- Do you have a Data Protection Officer appointed for your organisation?
SMTP Relay
- How can I configure my SMTP parameters?
- Can I send to my Mailjet contact lists via SMTP?
- Why am I getting a ‘Relay Access Denied’ error when using SMTP relay?
- Why am I getting a ‘Connection Timed Out’ error?
- How can I use Mailjet with Thunderbird?
- How can I use Mailjet's SMTP with scripts from ASP.NET?
Reports
API
Integrations
- Why is the Mailjet subscription widget not working on my WordPress website?
- Why do I get a fatal error message when activating the Mailjet plugin in WordPress?
- Can I update a contact property through Zapier?
- Why is my list not updating in Magento when I update it in Mailjet?
- Why is my list not updating in PrestaShop when I update it in Mailjet?
- Why am I getting the error '111 - Connection Refused Error' in Magento?
About Mailjet
- How can I give a Feedback ?
- How can I contact Mailjet's team?
- Can I use Mailjet for my internal office email communications?
- What is Mailjet and why should I use it?
- Can I use Mailjet to send bulk emails or newsletters?
- How to contact Customer support ?